The Listening Service

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The Listening Service is provided by South Yorkshire Chaplaincy and Listening Service, a charity with experience in supporting individuals in a variety of circumstances. The service is not counselling or advice-giving. We offer a free, independent, confidential service that aims to support our patients in dealing with life’s challenges.

The Listeners will listen to your story and reflect back what you say. They will ask you questions, encourage you to explore and process your thoughts and feelings, and summarise occasionally. They will not counsel or advise. If appropriate, they may suggest other forms of support that could help you.

The Listening Service may be standalone support or alongside other treatment. It can act as a holding space for patients waiting for IAPT or counselling.

The Listening Service could help you if you are:

  • Facing difficult choices- at home or work
  • Wanting to identify what you think or feel about a situation
  • Feeling the pressure of life
  • Needing the strength to face an illness or difficult situation
  • Trying to cope with the loss or illness of a family member or friend
  • Experiencing anxiety or stress
  • Concerned about any other issues

Talking to a Listener may:

  • Enable you to offload and ‘get out’ what’s ‘held in’
  • Help you identify your feelings
  • Help you clarify your thinking
  • Help you see the situation differently
  • Enable you to identify support you may need and/or action you want to take

Referrals

From 10th January 2022, this service will be accessible through the Health and Wellbeing Hub. Please speak to a member of staff at your GP surgery and ask for a referral to The Health and Wellbeing Hub.

Your doctor, nurse or other member of the team may suggest that you might like to use the Listening Service and if so a member of staff at your GP surgery will advise you how to book an appointment.

Sessions last between 30 to 50 minutes.

Service User Feedback

We are keen to get feedback from service users to ensure the effectiveness of this service. If you have used the Porter Valley Primary Care Network Listening Service please can you take a few minutes to complete our Listening Service Feedback Form here.

Resources

Our leaflet can be downloaded by clicking here.

Please click here to access a video which explain more about the South Yorkshire Chaplaincy & Listening Service: